Changing, Cancelling or Returning an orderWe're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Sales team immediately on 028 796 33524 (9am-5.00pm) as orders are being dispatched the same day.
If your order has already left our store for delivery to you, then you'll need to follow our Returns procedure in the event of any unwanted products.
If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 30 days of purchase.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition, in the case of sealed packs, these must remain unopened. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund (price of goods only) if you request one in writing within 14 working days of receipt.
To Return Items, please package them securely (in original packaging if possible) and send the parcel back to the address shown on your delivery note. If the item is simply unwanted, you will need to pay for postage.
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us and we will arrange uplift with yourselves
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
Your refund will be processed within 14 days from when you return your order. If after this time you haven't received your refund, please contact us.
We'll refund the Paypal Account, Credit or Debit card of the person who originally placed and paid for the order
Items that cannot be returned
Please note that personalised or made to measure products cannot be returned unless faulty, unless the items are of unsatisfactory quality.
Please state clearly with any returns the reason and all invoice/order numbers, along with your full name and address.
Items damaged during transit
Any faulty items should be notified to our sales team on: firstname.lastname@example.org, and they will advise on replacement or refund.
It is helpful to include any images of fault or delivery damage, which will speed up the process.